Contract conditions

CO2PANEL contracting conditions


At CO2PANEL we want to offer you a satisfactory and safe shopping experience, for this reason, we provide you with complete information about the transaction you are about to carry out.

 

We strive to guarantee a space that is committed to the rights of our users and customers, which is why we recommend that you read these terms carefully before finalizing your purchase process and consult us anything you think needs any additional clarification.

 

We guarantee your trust

These General Conditions, together with the Particular Conditions that may be established, regulate the legal relationship derived from the contracting processes formalized by DAVID MORÁN NÚÑEZ., And the users of his online store that are provided through the site co2panel.com, They can be hired by any user as long as they comply with all the terms stipulated in these Conditions.

 

This document is available at all times for reading and printing on this website, facilitating the request for download from here, as established by R.D. 1906/1999, regulator of Telephone or Electronic Contracting and Law 7/1996, on the Regulation of Retail Trade (amended by Law 47/2000, of December 19) as applicable to the provisions on distance sales in articles 38 and following.


Minor warnings

No personal information is knowingly collected from children under the age of 14.

In no case will data related to the professional, economic situation or the privacy of the other members of the family be collected from the minor, without the consent of the legitimate legal guardians.

If you are under the age of sixteen and have accessed this website without notifying your parents, you should not request any service.

Details from the seller:

Company name is: DAVID MORÁN NÚÑEZ 

CIF / NIF: 53460913N

Email: contacto@co2panel.com

Home: AVDA. CASTILLA LA MANCHA 19, 28691, VILLANUEVA DE LA CAÑADA, MADRID

Object

These contracting conditions govern the relationship between DAVID MORÁN NÚÑEZ, responsible for CO2PANEL, with customers who purchase products through its website.

These terms will be binding from the moment the products offered on the CO2PANEL website are contracted, in our case, only commercialisms co2 measurement equipment.

The main characteristics of each product are described in their corresponding files (Characteristics, price, offers, discounts, etc.).

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.


CHARACTERISTICS OF THE PRODUCTS OFFERED

On this website we supply CO2 SENSOR PANELS with HDMI interface and internet connection.

These panels allow the CO2 information of the place where it is installed, temperature, humidity and pressure to be displayed on a screen, and the information can be sent over the internet so that the user-client can later view this information online or connect the device with third-party devices that Allow defining actions in response to CO2 levels / thresholds thanks to the device's IOT capabilities.

In all orders, the invoice corresponding to the order will be attached inside the package or envelope. If for any reason the invoice is not found together with the shipment, you must notify CO2PANEL and we will send it to you via email.

PURCHASE VALIDATION

 

Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, CO2PANEL will send by e-mail an order confirmation. If you do not agree with the data provided in said confirmation, you can request the modification of the same or the cancellation of the contract.


In any case, the communication must be made within 24 hours. from the confirmation of the order, via email: contacto@co2panel.com and provided that the order has not been made.

 

 

DELIVERY TERM

Shipments will be made once your order has been confirmed and payment is made in the manner described in "Payment Methods".

Before we send you an email with the purchase confirmation assigning you an order number.

 

For reference, the delivery of orders depends on the stock in warehouse, for reference:

 

-    If STOCK: 1-2 days.

-    Out of STOCK: 10 days.

 

At CO2PANEL we work so that all orders arrive in the estimated time but given the exceptional situation caused by COVID-19, it is important to bear in mind that, depending on the restrictions in each area, delivery times may be longer than the usual to guarantee the safety of the workers of the transport company.

 

Orders will be considered as delivered once the customer signs the merchandise receipt document. It is their responsibility to verify the condition of the package and possible anomalies due to damage to the material or that the content does not correspond to the delivery note.

The shipment will be made to the address and to the owner provided in the purchase process. Before you place your order, we will inform you of the expected delivery details.

 

All orders are handled through the national transport company DHL. If your order does not arrive on the scheduled date, please contact CO2PANEL Customer Service by emailcontacto@co2panel.com

 

If the client does not receive the order within the maximum legal period of 15 days from the order confirmation, they can contact CO2PANEL sending us an email to:   contacto@co2panel.com

 

Sometimes, the transport company returns to our facilities orders that have not been able to deliver, because the recipient of the order is absent from the postal address indicated on the package, or the postal address is incorrectly indicated, and has not been able to contact by no means. In these cases, our company notifies the user of this incident, to process a new shipment confirmed the correct postal address. In the event that the user does not respond to our notices, we will keep the package at our facilities for up to 6 months. After this period, the package is destroyed.

 

In the case of a new shipment by mistake in the customer's address, the shipping costs will be charged again.

 

SHIPPING COSTS

CO2PANEL equipment shipment:

Shipping costs will be € 12 for shipments to the peninsula). The rest of the orders Ceuta, Melilla, Gibraltar, Canary Islands or Balearic Islands will have a shipping cost of INDICATE

 

 

CONDITIONS AND FORMS OF PAYMENT

The user / buyer undertakes to pay for the products purchased from CO2PANEL in the accepted forms of payment and for any supplemental amount (including taxes and late fees, as applicable)

Accepts credit cards, and PayPal

Cash on delivery or any other payment method is not accepted.

The payment is always in advance of 100% of the order and will be sent when we confirm the payment.

 

VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase while they are in the catalog of products displayed through the website. Users are kindly requested to access updated versions of the website to avoid price errors. In any case, the orders in process will maintain their conditions for 7 days from the moment they are formalized.


 RETURNS AND PURCHASE WITHDRAWAL

Withdrawal is the ability of a consumer of a good to return it to commerce within a legal period, without having to claim or give any explanation in this regard or suffer a penalty.

In compliance with current regulations, the customer has a period of 14 calendar days from the date of receipt to return an order to withdraw from their purchase. It will be checked that the state of the product is in normal conditions and that it does not show signs of tampering.

In order to start a return process, before making it, it will be necessary to communicate it via email to contacto@co2panel.com where we will indicate the steps so that you can send us the order. We will not accept returns without the prior communication mentioned.

If the reason for the return of an order or part of it is not contemplated in the previous list, We will not refund the amount of the item or the return costs. Example: if the design, color or quality of the article, etc.

CO2PANEL will not accept postage due or cash on delivery and in which the shipping or return costs have not been paid.

It is necessary that the product is in perfect condition with all its accessories.

If the return is within the accepted assumptions, and its status checked, we will refund the amount of the order, discounting transport costs, by the means in which it has been paid.

The customer must keep the original packaging, because if the product is not returned in its original packaging, the product will suffer a depreciation. We recommend that, in case of returning the product already opened, you replace it very well with all the protections with which we supply it from CO2PANEL; You must bear in mind that later it may suffer blows in the transport and if we receive it very damaged we will have to apply an extra cost for said depreciation of the product.

 

The customer can choose, for the return, between a Discount Voucher, Credit in his user account or the refund of the amount.

 

The maximum term to receive the amount of a return or withdrawal is 14 calendar days through the payment method used in the order. If after that date you have not received the amount of an accepted return, please contact us by email contacto@co2panel.com.

 

CLAIMS AND DISMISSAL

The user may make claims by sending an email to contacto@co2panel.com indicating their name and surname, the product purchased and stating the reasons for their claim.

 

The user / buyer may notify us of the return, either by email to: contacto@co2panel.com or by phone 619 57 97 using, if desired, the following claim form:

 

For the attention of: DAVID MORÁN NÚÑEZ

 

Email: contacto@co2panel.com

 

Address: AVDA. CASTILLA LA MANCHA 19, 28691, VILLANUEVA DE LA CAÑADA, MADRID



  • The product:
  • Purchased the day:
  • User name:
  • User address:
  • User signature (only if presented on paper):
  • Date:
  • Reason for the claim:

 

We will refund the amount within the next 14 calendar days from the date we approve your return.



WARRANTY

The customer is reminded of the existence of a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees. The articles marketed by CO2PANEL are guaranteed in terms of their quality.


The guarantee of CO2PANEL articles is 2 years for private users as provided by law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods, a period that will be modulated according to the nature of the product that concerned. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.


The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear and tear, incorrect washing and use not in accordance with the instructions on the Supplier's label.

The warranty will not be applicable to apparent defects and product conformity defects, for which any claim must be made by the user in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.


The images on the web are not contractual, if not as approximate as possible of the finished product due to the multitude of variants that products may suffer due to their customization, the guarantee does not include the lack of accuracy of the product received with respect to the image displayed in the Web.



DISPUTE RESOLUTION PLATFORM

In case it may be of your interest, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: http://ec.europa.eu/consumers/odr/ 



SAFTER SALES ERVICE

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient service to our customers.


To contact us or raise any doubt, question or claim, the client can use any of the following means:

 

* Telephone: (+34) contacto@co2panel.com (Monday to Saturday from 9:30 a.m. to 1:30 p.m. and 4:30 p.m. to 8:00 p.m.).


* E-mail: contacto@co2panel.com

 

 

LIMITATION OF LIABILITY

CO2PANEL®, reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Web, its configuration and presentation, access conditions, contracting conditions, etc. . Therefore, the USER must access updated versions of the page.

The user is solely responsible for maintaining the confidentiality and security of your website and for all activities that occur on your website once it is delivered by co2panel.com, The user agrees to immediately notify co2panel.com of any violation of the security of your portal.

CO2PANEL will not be responsible for any loss derived from the improper or unauthorized use of your website.

The user is solely responsible for maintaining the confidentiality of your password and solely responsible for all activities that result from the use of your password on the pages developed by co2panel.com

The user agrees to hold harmless co2panel.com from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys' fees as a result of any breach by part of the user / buyer of these conditions, whether or not it is considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your account at co2panel.com, or for any material or immaterial violation of any right, title or interests of third parties.

In no case CO2PANEL, is responsible for any breach of the contract that occurs on your part, negligence regarding the site, the service or any content, for any loss of benefits, loss of use, or real, special, indirect, incidental damages , punitive or consequential of any kind derived from your misuse of the tools provided.

Our only responsibility will be to supply the product in the terms and conditions expressed in this contracting policy.

CO2PANEL will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

 

LANGUAGE

The language in which the contract between CO2PANEL and the Client will be perfected is Spanish.

 

JURISDICTION AND APPLICABLE LAWS

These Conditions of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, on General Contracting Conditions, Royal Legislative Decree 1/2007, Consumers and Users, Royal Decree 1906/1999, which regulates Contracting Telephone or Electronic, to Law 7/1996, on the Regulation of Retail Trade, and to Law 34/2002, on Services of the Information Society and Electronic Commerce.


In accordance with article 29 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, contracts concluded electronically in which a consumer intervenes as a party will be presumed to have been concluded in the place in which he has his habitual residence.


Electronic contracts between businessmen or professionals and users will be presumed to be held in the place where the service provider is established. In the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the User's domicile.